Special PromotionQA
FAQ
Why shop at brush111.com ?
Shop at brush111.com is easy, secure and many promotions make the most of your money. Shop with us; shop with confidence!
we provide the best service as follows:
a,Premium Cosmetics & Beauty-related Products at Great Prices
Brush111 uses its global purchasing and sourcing capabilities to buy in large quantities and pass the savings on to you. We pride ourselves on our ability to offer generous discounts on top-name brands.
Every month, brush111.com has new promotions and free gifts .
b,Fast and guaranteed Shipping
Fast and reliable delivery is provided. A tracking number enables you track your order online.
c,7-Day Easy Returns & Exchanges
Our experienced packers double-check all orders before they are shipped. If a product is damaged during delivery, we pay the return shipping fee and replace the product for free.
You may return most items within 7 days of receipt of your order (based on the Hongkong Post or delivery company’s delivery record) in its original packing for a refund. You should send a notification email to us before you return your order.
d,Various Payment Options
Brush111.com is offering a wide range of payment methods, so you can find one that suits you best. Order your favorite products from the brush111.com and then choose the way you'd like to pay. Brush111.com accepts credit card .
e,We Care About Your Privacy
Brush111.com is committed to protecting your privacy.
Brush111.com use the information collect on the site to help us add more products and services relevant to you and to ensure that your shopping experience with us is an enjoyable and personalized one.
We ensure customer information is securely stored and such data is available only to employees who have a legitimate business need and authorization to access the data.
f,Latest Secure Technology
Payment on brush111.com is secure. We use Verified by Visa, a secure online payment service from Visa International, which gives you added online payment protection.
Shopping online at brush111.com is statistically safer than using your credit card at a restaurant or department store. Security experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.
Brush111.com use Secure Sockets Layer (SSL), an encryption technology that works with the most popular web browsers - Microsoft IE, Netscape Navigator, and AOL. This technology encrypts your credit card number during the transaction process.
g,Live chat of customer service online
it is convenient and immediate to handle with all your issues online with our professional customer service.
Need i to pay any tax for my order ?
You needn't pay tax for your items because we will mark it as a gift with low price.
How much is the shipping and handling fee ?
We provide you with 3 shipping methods for shipping.
1.HongKongPost(shipping worldwide)
The shipping fee is $18 us dollars , it will take 8 or 12 days.
2.EMS(shipping worldwide)
The shipping fee is $28 us dollars , it wil take 7 or 10 days.
3.UPS(only shipping to USA)
the shipping fee is $65 us dollars , it will take 3 or 5 days.
I live in *** , do you ship there ? How long will i receive my order if i order today?
We can ship to the whole world , no matter where you live in .Normally it take 8 to 12 days for delivery.
Is the shipping fee same for much items ?
Yes . You can only pay one shipping fee for more items .No matter how many items you would like to order , the shpping fee is not changed.
What payment methods do you take ?
1.Credit Card Payment
2.Credit Card Payment Ⅱ
Why was my credit card declined?
We are unable to determine why a card has been declined. Credit card companies do not disclose your account information to us, so please contact your bank directly for more information. Occasionally an order is cancelled because your credit card is declined, this can happen for several reasons:
The credit card number, billing address or the expiration date you provided was incorrect. Please check your entries for typos.
There were insufficient funds available on your credit card.
Your credit card expired.
During the transfer of funds when you were purchasing, you encountered an Internet connection problem.
Your bank or credit card company was having technical issues.
Our website, or Authorize.net (the companies who process credit cards) was having technical issues.
To complete your order, Please confirm that you have entered this information correctly, and try again.
Are your brushes made of real hair or synthetic hair?
Most of our brushes are made of animal hair, including sable hair, goat hair and horse hair.A few are synthetic hair.
Do you sell individual brush? Can i pick the eyeshadow colors which i like?
Sorry,we only sell by sets.
How about your items? Are your website legit?
The quality is as same as the makeup in MAC store.The difference is just that we only sell online and our price is lower than the ones in mall.You can see the feedback from other customers, please link here www.brush111.com/feedback.html .What they said is the best evidence.
I just registered to be a member and i'm really looking forward to placing an order with you guys, i saw that you offered 5% discounts to your members and wondered how that worked. and is it only good for one time or multiple times?
You can get the 5% discount automatically!It is effective for multiple times purchasing in future.IF you could purchase over $500 US dollars on products ,you will get 8% discount .
do any MAC brush sets have numbers on handle?
Is there minimum order ?
There is no minimum order , it is ok ,no matter how much you order .
Do you do dropshipping and wholesale business ?How much is the wholesale price?
Yes, we do dropshipping and wholesale business ,please email to wholesales@brush111.com including the item NO. and quantity,you will get our wholesale pricelist by email.
Normally once your order is created , you can not cancel it by yourself , if you would like to cancel or change your order , you need to let our cusotmer service workers do it for you.
1.unpaid order
if your order is paid ,we need to check your order , if your order is unsent , we can cancel it for you and refund you , but we will charge you 10% of your order total as handling fee.because when you paid for us,at the same time , credit card company charged us 10% of your order total as their handling fee.
if your order is paid and sent already, sorry for the inconvenience , we can not do anything for you . normally we will send your items in 24 hours after your payment is confirmed .
Date：2010-7-18 【Return】
